Fashionuplus’s main purpose is to deliver you the best shipping options across the globe. Everyday we deliver plenty of products to customers in the world, ensuring that we provide the very best levels of responsiveness to you at all times.
How much time the delivery takes?
We deliver from diverse places worldwide, as we are direct manufacturer and distributor, for most of the products, delivery time is 15-50 days on an average.
Due to COVID-19, some necessary changes have been made to our working pattern and inventory operations for the safety of our customers and employees. These modifications may lead to further delay in shipping of our products. We regret the same and hope to quicken the process after the situation gets normal in the world.
What are the shipping charges?
Shipping is free for any order in USA and Canada. For the other locations it differs as per the shipping address. Kindly get in touch with us for more details before placing the order.
Are returns free?
Returns are not free, but if any product is damaged before the delivery, we will replace it without having to return the original one. Our products passes through strict quality assurance procedures to avoid any type of returns and trouble.
What about warranty on your products?
Warranty is provided by the manufacturer, if you get the product with any issues just reach back to us, and we will do our best to solve the problem. We follow best level of customer satisfaction standards.
How to get in touch with customer service department of your company?
Write an email to, firstname.lastname@example.org or via our contact us form. We will get back to you as soon as possible to solve your doubts.
We provide a 10-day return policy, which means you have 10 days of period after receiving your product to apply for a return.
To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to give us the receipt or proof of purchase for quick response.
To begin the return process, you can mail us at, email@example.com. If your return is accepted, you need to send us the product ,We are not liable for return shipment. Once the product is received in original condition we will begin the refund procedure. We will notify the same to you also.
You can always contact us for any return related doubts at, firstname.lastname@example.org.
Damages and issues with the product
Please check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can solve the issue and make it right. Kindly do not delay this process to receive the help from our side.
Exceptions / non-returnable items on our online store
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale , discounted items or gift cards. Please check our terms and conditions before making a purchase.
Exchanges of our products
The most efficient way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new product on our online store.
Refunds for the cancelled order
We will inform you once we have received and checked the returned product, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your original payment method to process and post the refund too. Kindly bear with us till that time. Your support is crucial.
Cancel Items and Orders on our online store
Customer can cancel physical items or orders that have not entered the shipping process yet. If it has entered shipping process, it is not possible cancel the order.
To start a cancellation of the order, you can email us at, email@example.com.
Confirm that your order is cancelled from us
After submitting the cancellation, you will get a confirmation message in your email about the same. Please check your email after cancellation.
We will respond to your email within 48 hours and begin the refund process by your default payment method if it gets approved by the management. Please remember that default payment method may take more time to process your refund depending on the case.
For any other doubts, kindly get in touch with our customer support department at, firstname.lastname@example.org.